A Learning Effect Team creation. Episode #45 with guest Richard Blank. The Learning Reinvented Podcast.
The Learning Reinvented Podcast aims to bring a variety of new and different voices to talk about the current and future state of learning at work. We want our conversations to be though provoking, useful and real world. We appreciate your thoughts and feedback to help achieve this.
In this episode host James Poletyllo speaks to Richard Blank. Richard is the CEO of Costa Rica’s Call Center. He joins us to talk about his journey which has taken him from his childhood roots in Philadelphia to running a call centre business in Costa Rica. Along the way he has shared his knowledge and trained over 10 000 bilingual telemarketers. He shares with us the approaches he uses and advocates, the lessons he has learnt along the way and his philosophy on leadership and Setting Up Business Within a Different Culture.
In Episode #45 of The Learning Reinvented Podcast, titled "A Learning Effect Team Creation," host James Poletyllo interviews Richard Blank, the CEO of Costa Rica's Call Center. The discussion centers on the human elements of business, training, and effective team building.
Key Discussion Points
The Journey from Philadelphia to Costa Rica: Richard shares his personal story of moving from Philadelphia to start and run a successful bilingual call center business in Costa Rica.
Training & Development: Having trained over 10,000 bilingual telemarketers, Richard discusses his philosophy on developing talent and the importance of soft skills, such as empathy and assertive communication.
Team Building Principles: He emphasizes that effective team building relies on consistency and thoughtfulness. He advises seeking individuals who show up on time and earn respect, rather than "fast talkers" who may be unreliable.
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