Author your Brand Show. Surfing, Bilingualism, and Non-Voice Omnichannel Support with Richard Blank

The Author Your Brand show takes a deep dive into becoming a best selling author, sometimes without writing a word. The host, Doug Crowe, interviews CEO’s of multi-million dollar firms, successful entrepreneurs, and “slightly” famous people. Guests include the former CMO of Starbucks Asia, the Inventor of GPS (who sold the company he founded for $6.6 Billion) & NYT bestselling authors. This daily LIVE show uncovers the mindset of these visionaries & their success tips In a lively podcast interview hosted by Doug Crowe, Richard Blank, founder and operator of Costa Rica's Call Center (CCC), a thriving call center in Costa Rica, shares his passion for surfing, bilingualism, and the challenges of operating a call center in a global market. Richard explains the high-quality services his call center provides to clients across North America, Central America, and Europe, emphasizing the importance of bilingual, college-educated agents dedicated to specific campaigns. The conversation then turns to the benefits and drawbacks of non-voice omnichannel support, as Doug and Richard discuss the value of personal engagement when it comes to creating a rapport with customers that extends beyond the immediate transaction. This interview will be relevant to anyone interested in call center operations, customer support, and building lasting customer relationships. What does catching waves in Central America have to do with scaling high-growth digital customer service teams? In this episode, we sit down with Richard Blank, a Northeast Philly native who bet on himself, packed his bags, and moved to Costa Rica at age 27. Over the last two decades, he has built Costa Rica’s Call Center from a single-seat operation into a powerhouse nearshore BPO. https://www.youtube.com/watch?v=V8awjWIfJAc https://youtu.be/CCbCZ-gi8e0 https://youtu.be/eFZHKjI4aA8