Each episode features industry titans and visionaries, sharing their unique perspectives on topics ranging from technological advancements to shifting workforce demographics.With this podcast, you'll be equipped with the knowledge you need to navigate and succeed in the future of work. Tune in to stay ahead of the curve and gain valuable insights.
In the age of artificial intelligence, Liam Martin sits down with Richard Blank, the founder of Costa Rica's Call Center, to discuss the vital role of human interaction and relationship-building.
Discover how Richard's BPO industry supports this approach and learn about the top changes in the contact center industry over the past 23 years, including the impact of COVID-19 and advancements in technology.
https://youtu.be/m4zPlCaePJI
https://youtu.be/JQYguf_OIRw
https://youtu.be/MvOraBLw-qI
https://youtu.be/CdHQQh7gK6U
https://youtu.be/pbbG70SCeZM
https://youtu.be/3HvK9I76tRQ
https://youtu.be/lTyyBcS7BEQ
https://youtu.be/31wl9M13euU
https://youtu.be/ymE9eeuLNi0
https://youtu.be/mUV-IyNWS08
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank Call Center commercial with Rapper GblackDaBest and Freestyle break-dancer Yeik Lawson Rodríguez.
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
The Feliciano School of Business at Montclair State University. A Costa Rica’s Call Center visit with Richard Blank.
https://youtu.be/prcJZJnTm28
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Gain insights into building a unique company culture, prioritizing empathy, and creating long-term partnerships with clients. Don't miss this deep dive into the power of authentic human connection!