Mastering the art of speech - BridgeNet Technology Consultants LLC podcast guest

Building a Human-Centered Call Center: Lessons from Richard Blank on Bridging Success Podcast with Bo Jakins Bridging Success A Podcast Showcasing Visionary Business Leaders Are you a CEO or top executive leading innovation and driving business growth? If so, we want to spotlight your journey on Bridging Success: Connecting Leaders, Innovation, and Growth—a podcast dedicated to showcasing high-achieving leaders who are shaping the future of their industries. The podcast focuses on leadership, innovation, and business growth with episodes covering topics such as the impact of AI on various industries and strategies for overcoming challenges in technology adoption, featuring examples like the inaugural episode with Bo Jakins discussing transformative leadership and technology. This isn’t just another podcast interview—it’s an opportunity to elevate your thought leadership, connect with an influential audience, and position yourself as an industry authority while sharing valuable insights that inspire and inform. Episode 8 - From Pinball Machines to Productivity: The Unconventional Path to Call Center Success. July 25, 2025 In this episode of Bridging Success, Bo Jakins interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his journey of building a call center in Costa Rica, highlighting the importance of human connection, positive workplace culture, and adapting to technological change. Richard covers industry trends, the impact of remote work, and Richard’s unique approach to employee engagement through gamification and creativity.