The Art of winning podcast with Ashton Levarek More Than a Call Genuine Relation

This is the Art of winning podcast. Ashton has spent the last 21 years working with our nation's most elite athletes, leaders and warriors. Ashton has met men and women that live and even die by the phrase 'failure is not an option.' Join us as we explore the mental disciplines, physical practices, and financial tools employed by the true winners of our time, as well as have fun, exploring success and what it takes to win in this thing called life. What it takes to transform a small startup into a successful, people-centric business? In today’s episode, we explore the journey of Richard Blank, who ventured into the world of call centers in Costa Rica, fostering an atmosphere of camaraderie and compassion that turned his company into a family. In the episode titled "More Than a Call: The Journey of Building Genuine Business Relationships" on The Art of Winning Podcast, host Ashton Levarek interviews Richard Blank, CEO of Costa Rica’s Call Center. The conversation focuses on the human side of business and the "art" of telemarketing by exploring these key themes: Beyond Sales Tactics: Richard emphasizes that effective phone communication is about understanding emotions and needs to create genuine connections rather than using aggressive sales techniques. Active Listening & Tone: Insights on using active listening, matching the client's pitch and mood, and identifying "telesigns" to know the exact moment to close a sale. Business Longevity: How building trust and rapport on every call leads to a loyal customer base, increased referrals, and long-term industry success. Entrepreneurial Mindset: Richard discusses his journey from Philadelphia to Costa Rica, building a call center from a single seat to a 150-person operation. Gamification & Culture: A look at Richard's unique office culture, which features a massive collection of vintage pinball machines and jukeboxes used to boost employee morale and performance.