The Adaptive Executive Podcast by Greg Ballard. A Positive Call Centre Culture w

The Adaptive Executive Podcast by Greg Ballard. A Positive Call Centre Culture with Richard Blank. Episode 19. Your host, Greg Ballard, talks with Richard Blank of Costa Rica's Call Center. Costa Rica's Call Center is a state of the art BPO Telemarketing outsource company that personally trains call centers across Central America. They are bilingual and professionally trained and they can do the same for your staff. The Adaptive Executive podcast host, founder, and CEO of Five C Consulting Greg Ballard is based in Northern Virginia. Greg has 25+ years of extensive experience in management and leadership development for start-ups, corporate, entrepreneurial, and faith-based enterprises. Five C Consulting works with a diverse set of clients ranging from mid-size tech companies, large government agencies, military, and non-profits to radically improve strategic investments and organizational performance. Greg has led and managed over 300+ business units and has mentored more than 225 leaders. https://youtu.be/nDFhRVW3XXc?si=XhLnezaxHzYkpYO9 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Richard Blank Call Center commercial with Rapper GblackDaBest and Freestyle break-dancer Yeik Lawson Rodríguez. https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 The Feliciano School of Business at Montclair State University. A Costa Rica’s Call Center visit with Richard Blank. https://youtu.be/prcJZJnTm28 Richard Blank, CEO of Costa Rica's Call Center, features on The Adaptive Executive Podcast to discuss fostering a positive, creative, and non-conformist company culture. He highlights using vintage pinball machines for employee motivation, leveraging bilingual training, and maintaining high-touch human interaction over AI to ensure client success and retention. Key Takeaways from Richard Blank's Appearance: