Manager Memo Podcast guest Richard Blank Costa Ricas Call Center

Manager Memo podcast by professor Len Samborowski. Un Maestro de la Comunicacion con Richard Blank. Manager Memo podcast A biweekly podcast focused on the planning, organizing, leading, and evaluating functions of management. Interviews with leading business practitioners provide tantalizing tips, wizardly wisdom and energized encouragement to our listeners. Len Samborowski, MBA Associate Professor, Nichols College Season 07 Episode 25 Richard Blank: President of Costa Rica’s Call Center provides a fast, fun, and furious master class on the science and secrets behind telemarketing sales. Along the way we discuss – the power of bilingual skills (11:50), First Impressions (14:00), training telemarketers (20:00), pinball metaphors (27:00), INXS (31:45), positive escalation (38:30), Phonetic Micro Expressions (39:00), the Buffer Boomerang Technique (43:35), and Right Butt, Wrong Seat (51:00). Special challenge – count the culture references sprinkled throughout this pod, from Helen Keller to Bo Derek, Napoleon Dynamite to Eddie George. Checkout Richard Blank’s YouTube video featuring Garry Gary Beers (INXS) @ Costa Rica’s Call Center. This podcast is teamed with LukeLeaders1248, a nonprofit that provides scholarships for the children of military Veterans. Help us reach our 3-scholarship goal for 2025. Send a donation, large or small, through our website @ www.lukeleaders1248.com, PayPal, or Venmo @LukeLeaders1248. Music intro and outro from the creative brilliance of Kenny Kilgore. Lowriders and Beautiful Rainy Day. https://youtu.be/whUvx30ILfY Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Len Samborowski, Manager Memo podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contac