Spark and Ignite Your Marketing Podcast. Host Beverly Cornell sits down with Ric

Spark and Ignite Your Marketing Podcast. Host Beverly Cornell sits down with Richard Blank In this enchanting episode of Spark and Ignite Your Marketing, host Beverly Cornell sits down with Richard Blank, CEO of Costa Rica’s Call Center. Richard’s story is one of bold moves and building a business that thrives on empathy, gamification, and yes—pinball machines. Richard shares his secrets to igniting employee engagement and delivering exceptional customer experiences. Tune in to discover how culture, connection, and a little magic can transform your business. A Call Center Success Story with Richard Blank Did you know that call centers in Costa Rica are gaining attention worldwide? In this episode of 'Spark and Ignite Your Marketing,' host Beverly Cornell is joined by Richard Blank, the CEO of Costa Rica's Call Center. Richard shares his unique journey of moving from Philadelphia to Costa Rica over 20 years ago and building a thriving call center business.Hear inspiring stories about training over 10,000 bilingual telemarketers, offering scholarships for language students, and maintaining a passionate and motivated team. Join us for an engaging conversation filled with valuable insights, personal anecdotes, and a celebration of connection and human-centric business practices. 00:00 Introduction to Costa Rica's Call Center Industry 00:39 Meet Richard Blank: From Philadelphia to Costa Rica 00:49 Building a Unique Company Culture 02:21 The Journey of Growth and Expansion 04:03 The Role of Gamification in Call Centers 04:59 The Human Touch in the Age of AI 08:09 Challenges in the Call Center Industry 10:20 The Importance of Honor and Professional Ethics 12:16 Richard's Personal Journey and Inspirations 15:29 Creating a Positive Work Environment 16:36 The Importance of Assertiveness and Balance 17:21 Mentorship and Recognition 18:45 Marketing Strategies and Respect for Telemarketers 19:43 Lightning Round: Quick Insights 22:38 Reflecting on Success and Early Challenges